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Free US Shipping on All Pillow Cover Orders  |  100% Customer Satisfaction

FAQ

HOW TO ORDER       

  • Use the Site navigation at the top of the page (“PRODUCTS”) to view and locate desired items. 
  • Once you locate the item, select the size, color, attribute, and quantity, then click “Add to Bag” button.
  • You can review your items by clicking on the Marmont Treehouse Cart button at the top right of the screen. To remove any items in your bag, simply click on remove button, or Update Quantity button to change the number of an item.
  • When you are ready to make a purchase, click the Checkout button and follow the steps to complete your transaction.

 

        PILLOW INSERTS

        Marmont Treehouse pillow covers  may be ordered separately or with a pillow insert (additional charges apply). Orders of Pillow Covers ship free within US territory. Pillow insert can be purchased at any craft or major retailer. We offer pillow covers in three sizes:

        • Large - 24" x 24"
        • Standard - 20" x 20"
        • Lumbar - 18" x 12"

         

          CAN I CANCEL/MODIFY MY ORDER?

          You may modify or cancel your order within 24hrs of completing the transaction. To do so, please email customer service with your order ID and changes to be made at: inquiry@marmonttreehouse.com.

          PROCESSING TIME

          Please allow 1-2wks for production (not including shipping time), as your items are made to order upon your specifications. Depending on availability, some orders may be completed sooner. Updated notifications will be sent to the email address associated with the order as to status updates. Large orders may require additional processing time. You will be notified of any status changes on your order via an email provided at checkout. Please inquire for urgent processing time (additional fees may apply).

          PAYMENT & SHIPPING

          • Purchases are made to order upon your request, as such, please allow 1-2wks for production (not including shipping time). Depending on availability, some orders may be completed faster. Large orders may require additional  processing time. You will be notified of any status changes with your order via an email provided at checkout.
          • Payment options: Paypal, All Major Credit Cards
          • Delivery occurs in 3 to 7 days of shipping time completion. MarmontTreehouse.com offers Free Shipping on All Pillow Covers orders only. Orders with pillow inserts will incur additional charges and will be shipped via 2 shipping methods from our Los Angeles location:

                                USPS First Class           5-7 days           $25-50

                                UPS Ground                  5-7 days            $35-65

            HOW TO TRACK THE STATUS OF MY ORDER

            A tracking number will be provided upon order shipment. You may track your order from your order page on the Site, or via respective shipper page using provided tracking numbers.

            RETURNS & REFUNDS

            At this time we do not accept returns because each order is custom and made-to-order. However they may be exchanged for another selection or for merchandise credit within 10 days of receipt due to product defect only and with prior approval of Marmont Treehouse. We can be reached at inquiry@marmonttreehouse.com for further guidance regarding our products and returns.